Ole99 Terms and Conditions – A Complete Guide for Malaysia Members

1 Acceptance of Terms and Conditions

These Terms and Conditions constitute a legally binding agreement between you ("Member") and ole99 ("Platform"). This document governs all aspects of your use of the ole99 platform, including the website, mobile app, and all services provided by us.

By creating an account, logging in, making a deposit, or using any ole99 service, you automatically agree to comply with all terms contained in this document. These terms should be read together with Privacy Policy and Responsible Gaming Policy ours, which together form the entire agreement between you and ole99.

Ole99 reserves the right to update, modify, or replace any part of these Terms and Conditions at any time. It is your responsibility to check this page periodically for the latest changes.

2 Member Eligibility

Use of the ole99 platform is restricted to individuals who meet the following criteria:

• Aged 18 years and above at the time of registration
• Having full legal capacity to enter into binding agreements
• Not a resident or citizen of any territory where online gambling is fully prohibited by local law
• Not currently on any self-exclusion or gambling ban list on any other platform
• Registering for personal entertainment purposes only, not on behalf of any third party

Ole99 reserves the right to request proof of identity and age at any time. Failure to provide the required documents within the specified timeframe may result in your account being temporarily suspended or permanently terminated. Registrations by individuals who do not meet the eligibility requirements above are automatically void, and ole99 reserves the right to withhold any associated payments.

3 Account Registration

Each individual is only permitted to hold one (1) active account at ole99 at any one time. Multiple account registrations — whether using different names, email addresses, phone numbers, or financial information — are strictly prohibited and considered fraudulent.

When registering, you are required to:

• Providing accurate, complete, and up-to-date personal information
• Choosing a strong password and keeping it secure
• Not sharing your login credentials with any other party
• Notify ole99 immediately if you suspect any unauthorised access to your account

The identity verification process (KYC) is part of ole99's standard security procedure. You may be asked to submit a copy of your identification document, proof of address, and payment-related information. All information is securely processed using industry-grade data encryption and will not be shared with any third party without your consent, except as stated in our Privacy Policy.

4 Deposits and Withdrawals

Ole99 accepts deposits via a range of supported payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and local bank transfers. All deposits are processed in Malaysian Ringgit (MYR) and credited to your account instantly upon confirmation of payment.

Regarding deposits:

• Minimum and maximum deposit amounts are subject to the selected payment method
• Ole99 does not charge any processing fees for deposits
• Deposited funds may only be used for gaming purposes within the ole99 platform
• Ole99 reserves the right to refund a deposit if there are concerns related to verification or security

Regarding withdrawals:

• Withdrawal requests are processed within 1–3 business days depending on the chosen method
• The minimum withdrawal is MYR 50 and the maximum is subject to your account's daily limit
• VIP members enjoy higher withdrawal limits and faster processing
• All withdrawals must be made to the same payment method used for the deposit for security and anti-money laundering purposes
• Ole99 reserves the right to request additional verification before processing withdrawals that exceed a certain limit

All funds in your account belong solely to you, and ole99 holds them in a separate protected account. If no activity is recorded for 12 consecutive months, your account may be classified as inactive and a monthly administrative fee of MYR 10 will be charged until the account balance reaches zero or the account is reactivated.

5 Bonuses and Promotions

Ole99 offers a variety of bonus and promotional offers from time to time to reward new and existing members. All such offers are subject to the specific terms and conditions stated alongside each promotion.

General bonus terms:

• Each bonus has a wagering requirement (rollover) that must be fulfilled before a withdrawal can be made
• Welcome bonuses are only eligible for new members making their first deposit
• Only one bonus may be used at a time unless otherwise stated
• Bonus system abuse — including opening multiple accounts to repeatedly claim bonuses — is strictly prohibited and will result in account termination and forfeiture of all related bonuses and wins
• Ole99 reserves the right to decline, modify, or withdraw any bonus offer without prior notice
• Bonuses cannot be transferred between accounts and have no cash equivalent value

6 Game Rules

All games available on the ole99 platform are operated fairly using a Random Number Generator (RNG) that has been independently audited by a qualified third party. Every game outcome is entirely random and cannot be manipulated by any party, including ole99 itself.

• Each game has its own rules, return-to-player percentage (RTP), and betting limits, which can be viewed in the game information
• Any technical disruption during a game session that results in data loss will be investigated and resolved based on server records maintained by ole99
• Confirmed wagers cannot be cancelled unless due to a verified technical error
• Ole99 reserves the right to void any bets placed during a system disruption or significant price imbalance
• For Live Casino games, the dealer's decision is final and cannot be disputed unless there is clear evidence of a procedural error

If you have a dispute regarding a game outcome, you may contact our customer support team within 72 hours of the incident. ole99's server records will serve as the definitive evidence in any dispute investigation.

7 Member Conduct

Ole99 expects all members to conduct themselves with courtesy, honesty, and responsibility while using our platform. The following conduct is strictly prohibited and may result in immediate disciplinary action:

• Fraud and manipulation: Any attempt to defraud the platform, other players, or ole99 staff through technical or non-technical means
• Money laundering: Using the ole99 platform for money laundering or any other illegal financial activities
• Bug exploitation: Exploiting any technical vulnerabilities or system errors for unfair advantage
• Use of third-party software: Using bots, automated scripts, or other software that provides an unfair advantage in games
• Threats and harassment: Threatening, harassing, or causing distress to staff or other members
• Account sharing: Allowing other individuals to use your account or using another person's account

Ole99 has the exclusive right to investigate any conduct suspected of violating these terms. If a violation is confirmed, ole99 reserves the right to terminate the account, forfeit all funds and wins, and report the activity to the relevant authorities if necessary.

8 Privacy and Data Protection

Ole99 values your privacy. All personal information you provide during registration and use of our platform is collected, stored, and used in accordance with Privacy Policy ours in detail.

In summary, we are committed to:

• Using your data solely for platform operation and service improvement purposes
• Protecting your information with 256-bit SSL encryption and industry-standard security measures
• Not selling or disclosing your personal information to third parties without your consent, except as required by law
• Comply with all applicable data protection regulations

You have the right to access, amend, or request deletion of your personal data. For any privacy-related requests, please contact our support team via live chat or email available on the platform.

9 Liability Limit

Ole99 provides the gaming platform on an "as-is" basis and makes no guarantee that the platform will operate without interruption or error at all times. However, we are continuously working to ensure optimal platform availability.

• Ole99 is not liable for any direct or indirect losses arising from the use of our platform
• We are not responsible for losses caused by internet disruptions, user device failures, or other external factors beyond our control
• Ole99's maximum liability to any member is limited to the total net deposits made in the 12 months prior to the claim
• Ole99 is not liable for any losses arising from unauthorised access to your account caused by your own negligence in safeguarding your login credentials

10 Amendment of Terms and Applicable Laws

Ole99 reserves the right to update or modify these Terms and Conditions at any time at our sole discretion. Amendments will take effect immediately upon being posted on this page. Continued use of the platform after any amendment constitutes your acceptance of the revised terms.

We encourage you to review this page periodically. Should there be any significant changes, ole99 will endeavour to notify you via email or in-platform notification with reasonable notice.

These Terms and Conditions are governed and interpreted in accordance with applicable laws. Any dispute arising from or in connection with these Terms and Conditions shall first be resolved through amicable negotiation before being referred to a mutually agreed arbitration body.