Ole99 Privacy Policy – Malaysia Member Personal Data Protection

1 Introduction and Scope of Privacy Policy

This Privacy Policy describes how ole99 ("we", "Platform") collects, uses, discloses, and protects your personal information ("Member", "you") when you use the website, mobile app, and all services provided by the ole99 platform.

This document is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and forms part of the overall agreement between you and ole99, together with Terms and Conditions us. By using the ole99 platform, you agree to the collection and use of your information as described in this Privacy Policy.

Ole99 acts as the data controller for all personal information collected through our platform. This means we are fully responsible for ensuring your information is handled in a safe, lawful, and transparent manner at all times.

2 Personal Information We Collect

Ole99 collects various categories of personal information depending on how you interact with our platform. The following are the types of data we may collect:

We do not collect sensitive data such as health information, religious beliefs, or political views unless required by law. All information collected is the minimum necessary for the purposes stated above.

3 How We Collect Information

Ole99 collects your personal information through several different channels:

• Account registration: When you register as a new member, you provide us directly with basic information such as your name, email, and phone number.
• KYC process: To meet legal compliance requirements, we request identity and address verification documents during the account verification process.
• Platform activity: When you use the ole99 platform — including making deposits, playing games, or claiming bonuses — our system automatically records those activities.
• Device and browser: Technical information such as IP address, browser type, and session data is collected automatically via cookie technology and server logs for security purposes.
• Support communications: When you contact our customer support team via live chat or email, those conversations are stored for training and service improvement purposes.
• Payment partners: Payment providers such as DuitNow, FPX, and digital wallets share the transaction information required to verify your payments.

4 How We Use Your Information

The personal information we collect is used for the following lawful purposes:

• Account management: To create, maintain, and protect your account on the ole99 platform.
• Transaction processing: To process deposits, withdrawals, and all financial transactions accurately and securely.
• Identity verification: To verify your identity in accordance with KYC requirements and to prevent fraud and money laundering.
• Customer support: To help you resolve any issues or enquiries related to your account and our services.
• Platform communications: To send important account-related notifications, security updates, and promotional information (if you have consented to receive them).
• Platform improvements: To analyse usage patterns and improve your overall gaming experience.
• Legal compliance: To fulfil the legal and regulatory obligations applicable to the operation of an online gambling platform.
• Responsible gaming: To detect at-risk gaming patterns and offer assistance to members who may need support.

5 Data Sharing and Disclosure

Ole99 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, under certain circumstances, we may need to share your information with the following parties:

• Payment service providers: Payment processing partners such as FPX, DuitNow, and digital wallet providers to enable financial transactions to be processed securely.
• Technical service providers: Hosting, analytics, and cybersecurity companies that help us operate the platform — all of whom are bound by strict confidentiality agreements.
• Regulatory bodies and law enforcement: When required by law, court order, or direction from a legitimate authority, we may be required to disclose certain information.
• Game software providers: Third-party game providers operating games on the ole99 platform may receive the game session data required to operate those games.

In all cases of data sharing, ole99 ensures that recipient parties have adequate data protection measures in place and only use the information for agreed purposes. We do not permit any third party to use your data for their own marketing purposes.

6 Data Security and Protection Measures

Your personal data security is our top priority at ole99. We implement multiple layers of technical and operational security to protect your information from unauthorized access, loss, or damage:

• 256-bit SSL encryption: All communications between your device and the ole99 servers are encrypted using the latest TLS protocol, keeping your data secure in transit.
• Secure password storage: Your account password is stored in hashed form using industry-standard security algorithms — even ole99 staff cannot view your original password.
• Two-factor authentication (2FA): ole99 supports two-factor authentication to provide an additional layer of security for your account.
• 24/7 Monitoring: Our security system monitors account activity around the clock to detect any suspicious access attempts or fraudulent activity.
• Internal access controls: Access to members' personal data is restricted to ole99 staff with legitimate operational needs only, and all access is logged and audited.
• Regular security testing: The ole99 platform undergoes regular penetration testing and security audits conducted by independent third parties.

While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. In the event of any data breach that affects your information, ole99 will notify you as promptly as possible in accordance with applicable legal requirements.

7 Cookies and Tracking Technology

Ole99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collects information on how you use the platform to help us improve the overall user experience.
• Functional cookies: Saves your preferences such as language, display settings, and other choices so you do not need to reset them each time.
• Analytics cookies: Helps us understand aggregated and anonymized platform usage patterns for continuous improvement.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the ole99 platform.

8 Your Rights Regarding Personal Data

As an ole99 member, you have the following rights regarding your personal data that we hold:

To exercise any of the above rights, please contact the ole99 customer support team via 24/7 live chat or email us. We will process your request within 14 working days. In complex cases, this period may be extended up to 30 days with prior notification to you.

9 Data Retention Period

Ole99 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law. The following are our data retention guidelines:

• Active account data: Retained for the duration your account is active and for a specified period after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with anti-money laundering (AML) and tax legal requirements.
• KYC documents: Retained for the period prescribed by law, typically 5–7 years after the end of the business relationship.
• Support communication logs: Retained for 2 years for quality control and reference purposes.
• Technical data and logs: Retained for 12 months for security and incident investigation purposes.

When data is no longer needed and there is no legal obligation to retain it, ole99 will securely delete or anonymise the information using industry-recognised methods.

10 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us. Our privacy team is ready to assist you in English.

Ole99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated to you via in-platform notification or email at least 14 days before the changes take effect.